![]() If you're feeling tech savvy, you can also use Chrome's inspect page elements feature to find your account number and PIN. It's a valuable piece of information to have and keep on record. You need your account number and PIN to transfer, or "port", your phone number from one carrier to another. Why do I even need my account number and PIN? I think Mint Mobile has done a great job improving the process for getting your account number and PIN. Contact your existing provider, tell them you wish to change provider and ask them for your PIN code and account number. I was never on hold, and could easily do other things while I was waiting to connect with the customer care agent. Once you've verified your identity, the agent will share your account number and PINĪnd that's it! This entire process took me about 10 minutes.The customer care agent will verify your identity by sending you an SMS authentication code.Politely ask the customer care agent for your Account Number and PIN.For me, this took 5 minutes and 49 seconds to be connected. Most providers will still allow you to change the number of seconds it takes to forward. 2 If this code gives you an error, your provider doesn't support this option. You will be placed in a queue to chat with the next available Mint customer care agent. After a few moments, your phone should display a screen full of information, including a phone number.The Fox Bot chat bot will prompt you with two options.Type in "Account Number" in the message field and hit send.Go to the Support Tab and tap the orange "Start a conversation" button.Download the Mint Mobile application on the Apple App Store or Google Play Store. ![]() Step-by-step guide to get your Mint Mobile account number and PIN Mint recently updated their app with a new support tab, and within the support tab you can quickly and easily message a customer care agent to get your account number and PIN. Instead of having to call in to get your account number and PIN, you can now get this information in 5 minutes directly within the Mint Mobile application. Thankfully, Mint Mobile has improved this process quite a lot since then. But then I was transferred to the porting department, where I spent another 5 minutes on hold and had to re-verify my identity all over again! I spent 5 minutes answering questions to verify my identity (which is good––you don't want any random person getting your account number). When I called in a while back to get this information, it was a total hassle! I spent 20 minutes on hold waiting for the next available customer care agent. Previously, you had to call in to Mint Mobile customer support to get your account number and PIN. Unfortunately, Mint Mobile is one of those carriers. And it's not in some secret tab in the application. It's not printed on any of your bills or invoices. However, for some carriers getting your account number is more of a hassle. It is printed on every bill and readily available from your online account. If the details you provided are incorrect, an Optimum Mobile Expert will need to contact you for the right information.Īll set? Learn how to complete your number transfer here.On major carriers, getting your account number is a breeze. Contact number where you can be reached during the transfer process (other than the number you’re transferring to Optimum Mobile).If you choose to get a new number, skip ahead to step 5. ![]() You can also get a new number by selecting 'Get a new one,' and well assign one to you based on your zip code. You can also learn how to get your PIN from AT&T, Verizon, T-Mobile, or prepaid carriers (Boost Mobile, Consumer Cellular, Cricket Wireless, Metro PCS, Mint Mobile, Straight Talk, Tracfone, Simple Mobile, Net 10, My Family Mobile or Total Wireless). Select 'Keep Your Current One' to Bring Your Phone Number to Mint. Contact your previous provider to get this number. It is required to complete your number transfer. This is an additional level of security you may have added to your account. If you’re transferring your phone number in person, please bring your most recent bill with you.
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